Before accessing and using the services provided on the web application, under the web domain https://livheal.com or any of its subdomains, and Livheal’s mobile application, we ask you to carefully read these Terms and Conditions of Use (hereinafter, “Terms of Use”; “Terms”; “Conditions”; “Terms and Conditions”) which stipulate the terms under, which you may use the Livheal software, also defining the participation rules for the Professionals and Patients, enrolled in said service.

Who are we?

Livheal is an incredible platform which enables communication between certified health experts and people who are suffering from lifestyle problems for evaluating different fitness and health options for them. It aims to create a marketplace for various health experts and the general public to connect them for eliminating and dealing with lifestyle problems.

Livheal allows Dietitians, Nutritionist, Fitness trainers, Yoga trainers, Mental counselors and other Health experts to make their online presence by setting up their virtual clinic on this platform and make them able to provide online consultancy across the world without any physical presence. But hold on! Livheal does not promise to provide clients, which means we help our professional health experts to improve their market value and offer them an opportunity to extend their services to national and international patients in an effective way.

In addition to these functionalities, the most distinctive feature of the service relates to the fact that it acts as a one-stop healthcare portal. It unifies all the fitness, yoga, mental and nutrition experts to help you strengthen your body and mind. We focus on your overall health development by providing you guidance from certified healthcare experts.

In this way, Livheal promotes, facilitates and simplifies the relationship between the Patient and their personal healthcare expert such as, yoga trainer, dietitian, fitness trainer and mental counselor; enabling -

  • The contact with an online healthcare expert will ensure your overall health and fitness development.
  • To the Professional, a tool capable of simplifying the most complex tasks, such as management and analysis of their patients' performance and progress, planning, analysis and creation of yoga poses, fitness workouts or diet plans, and direct as well as permanent follow-up of the patient’s progress.

Conditions of acceptance

The registration in Livheal’s web and or mobile application and the services provided by professional Healthcare experts (including dietitian, nutrition, yoga trainer, yoga acharya, fitness trainer, gym trainer, mental counselor and psychologists) is dependent on the total acceptance of these conditions, whereby any Professional and/or Patient who does not agree or does not commit to behaving according to these terms shall not be allowed to use our services.

Thus, for each person who is effectively a Professional or a Patient on Livheal service is assumed, at the time of registration or at a later time, that they have read and fully understood the Terms and Conditions and the Privacy Policy, which is inseparable from these terms, having expressly accepted both.

Livheal reserves itself the right to change at any time. Without any prior notice, the Terms and Conditions (partially or totally) being that each new version of the Terms and Conditions shall enter into force after being published on the Livheal website. By accepting these Terms and Conditions, users commit to visit and study these Terms regularly. Lastly, Livheal reserves itself the right to interrupt or even terminate services at any time if it deems necessary.

These stipulations are legally binding.

The provisions on these Terms and Conditions of Use are legally binding, and they contractually bind the Professional to Livheal. As such, from the moment you agree to these Terms and Conditions, you are legally bound by them and accept to subject yourself to the most recent versions of the Terms and Conditions of Use and the Privacy Policy.

You may withdraw your consent to these terms at any given moment, being certain that, in doing so, you will terminate this contract and you will not be entitled to any indemnity or refunds of the amounts already paid, neither will you be allowed further access to Livheal. After withdrawing your consent, all your personal data shall be deleted.

These provisions shall remain in force between the parties for the entire duration of the contract. That duration shall be determined in accordance with the chosen subscription.

Definition of Terms

“Software” shall be understood as the web and mobile applications developed by Livheal, the distribution and use of which is subject to these Terms of Use.

“Distribution” shall be understood as how the Software is made available by Livheal to Users.

“Professional” shall be understood as anyone who has, by any means, access to the web version of the software.

“Patient” shall be understood as anyone who has, by any means, access to the mobile version of the software or the equivalent restricted web version.

“Secretary” shall be understood as anyone who has, by any means, access to the web version of the software, restricted, made available by the Professional to that third party for the purposes of managing and scheduling their consultations and Patients.

“User” shall be understood as anyone who has, by any means, access to the web and/or mobile version of the software.

“Intellectual Property Rights” shall be understood as all rights to scientific works, inventions in all fields of human activity, scientific discoveries, designs, industrial models, industrial trademarks, commercial and service brands, as well as protection against unfair competition, as well as all other rights inherent to intellectual activity in the industrial and scientific fields.

Application of the Software Terms and Conditions of Use

The Software Terms and Conditions of Use apply to all forms of use of the applications, both in code form and in binary form, as in any other way.

Data treatment and privacy

By accepting these Terms and Conditions of Use, the Users expressly consent to process their personal data as defined in the Privacy Policy.

Registration

Livheal is not responsible for any event resulting from the lack of capacity of the User. Livheal undertakes the task of ensuring that the services provided are to be offered and used without failures but reserves itself the right to temporarily suspend its operations for technical reasons or causes beyond its control. Mandatory information when signing up for our services:

  • Full name;
  • Gender;
  • Email;
  • Password creation;
  • Workplace;

Country of residence.

At the time of registration and during the use of the software and services, the User shall provide accurate, precise and truthful information. The health care professionals and Patients also guarantee and respond, in any case, for the truthfulness, accuracy and authenticity of the personal data provided, not being Livheal in any way responsible for the veracity or correction thereof.

The records are personal and non-transferable, being the holder thereof solely responsible for the actions taken with their registration.

To each Professional or Patient may only match a single record, therefore Livheal may cancel any subsequent registration made by the same individual.

A — General terms of use — PROFESSIONAL

1. Service provision conditions

By subscribing and using the Livheal software, namely, through the online platform, the Professional will be using tools that allow the simplification of their more complex tasks, such as planning, analysis and creation of yoga asanas, fitness workouts or diet plans, management and analysis of information, among others.

In addition to these functionalities, the most distinctive feature of the service relates to the fact that it ensures the development of your overall health and fitness with the help of personal healthcare experts linked with Livheal such as yoga trainer, dietitian, fitness trainer and mental counselor, and follow-up of their patients - Livheal patients. The health care experts stay constantly connected to their patients as the software allows access to the evolution of their patient's progress as well as direct communication by message. This functionality translates into a closer follow-up of the Patient. It allows the health care experts to change their consultancy, training and counseling schedule, health care options, answer questions posed by the Patient and schedule consultations, all in real-time. There is no influence whatsoever of Livheal on the relationship between the patient and the professional.

2. Professional liability

By accepting the Terms and Conditions, the Professional health care expert undertakes to only adopt behaviours that do not infringe the existing legal order or damage, in any way, legally protected positions and, in particular, to strictly oblige to the Code of Ethics in force on their jurisdiction as well as the International legislation regarding the protection of personal data such as the General Data Protection Regulation, ensuring, on this subject, the provision of information, collection of consents, and access to the rights of Patients and Secretaries.

3. Automatic renewal of the subscription

Without prejudice to the objection of the Professional, by accepting these Terms, the Professional accepts and agrees to the automatic renewal of their subscription, authorizing for that intent that the appropriate amounts be charged through the payment information previously made available.

4. Age limitation

In order to use the Livheal software, the Professional must be at least eighteen years old or older if the Legal Age in force in their country is superior to this age.

B – General terms of use – PATIENT

1. Service provision conditions

By subscribing to the Livheal mobile application, the patient will have direct access to their yoga sessions, fitness training session, nutritional consultancy or diet plans, notification regarding the general health care tips by their personal health care expert.

In addition to this functionality, the mobile application allows the follow-up of the patients’ overall physical performance and progress in the terms of their fitness and physical as well as mental health. It also facilitates constant and real-time monitoring by the health care expert, since they can review this information and update the plan and training according to their patient’s progress.

Follow-up subscriptions add to these features the possibility of registering the weight as well as allowing direct communication with the Professional through messages. This way, it facilitates the comfortable management of consultations (scheduling, confirmation and cancellation), sharing progress, and solving doubts.

There is no influence whatsoever of Livheal on the relationship between the patient and the professional. Also, it is under the control of the professional the definition of the specific functionalities to be made available. Because of this, the permissions available in the application may vary from patient to patient.

2. Patient liability

By accepting the Terms and Conditions, the patient is obliged to only adopt behaviours that do not infringe the existing legal order or damage, in any way, legally protected positions.

Amendments to the Terms and Conditions of Use and the Privacy Policy

Livheal may at any time carry out an update of the Terms and Conditions of Use and the Privacy Policy in order to respond to legal requirements or mobile application operating changes.

Intellectual Property

The applications produced by Livheal are intellectual works protected by the Law of Intellectual Property and are protected by the applicable law. Each of the elements that compose them (such as design, text, video, music, graphics, images, information, applications, sounds, colours, logos, web page layout, applications and tools, among others) are the exclusive property of Livheal, the only authorized to use the intellectual property rights of personality therein assessed.

Any reproduction and/or full or partial representation, use, adaptation or modification of the applications or any of the elements that compose them, under any format, or in any form, for other purposes, including commercial, is expressly prohibited.

Confidentiality

The Professional is obliged to keep in absolute and complete confidentiality any personal or business data, even if it is not mentioned that it is confidential, of all information made available to which will have access by virtue of the distribution of web application software.

By protected or confidential information it is understood all the information, regardless of the medium used, consisting of technical and non-technical, financial, commercial or technological, namely: intellectual and industrial property, "know-how", conclusions, business models, working models, trade secrets, studies, formulas, methods, "drafts", drawings, photographs, prototype samples, models, financial data, technical and related information, directly or indirectly, with the distribution of pre-release beta software framework, or any other commercial elements, legal and/or tax, or any other information relating to the software, which is distributed in any form.

Disclaimer of warranties

The User expressly accepts that:

  • The use of the software is carried out at the expense and risk of the User, being of their sole responsibility;
  • The User declares and assumes that he is legally capable and authorized to exercise their activity related to the provision of yoga training, fitness training, diet plan and mental counseling. It cannot, therefore, be assigned any responsibility to Livheal for any error arising from the practice of the User activity;
  • KNOW YOUR YOGA provides no assurance regarding:
    • the matching of the software with the user requirements;
    • the exemption of errors in the software;
    • the reliability, quality or performance of the software;
  • No advice or information, oral or written, obtained by the user from Livheal or third parties associated with Livheal may constitute a warranty not expressly referred to in these Terms of Use.

Limitation of liability

The User expressly understands and agrees that Livheal shall not be liable towards the User for any direct, indirect, incidental or special, arising from the use of the software. Also, Livheal shall not be liable for the omission of any of the legally imposed obligations on the Professional, namely those resulting from the General Data Protection Regulation or applicable Codes of Ethics.

System failures

It is not allowed the use of any device, software, or other feature that might interfere in the activities and operations of Livheal and its software, Livheal. Any interference, attempt or activity that violates or contravenes the laws of intellectual property rights and/or the prohibitions set in these Software Terms of Use will make the responsible liable to the corresponding legal actions and responsible for compensations possible damages.

Livheal is not responsible for any harm, loss or damage to the equipment of the User caused by flaws in the system, server or the Internet. Users may not assign Livheal any responsibility or demand any payment for any loss of earnings due to losses resulting from technical difficulties or failures in the system or the Internet. Livheal does not guarantee access and continuous use or without interruption of the application. Eventually, the system may not be available for technical reasons or Internet failures, or any other circumstances unrelated to Livheal.

Use of cookies

Livheal resorts, through the web application and Livheal software, under the web domain https://livheal.com or any of its subdomains, to the use of cookies in order to improve and understand how the platform is used. They also allow recognizing when someone uses the platform and offering the user a positive browsing experience. By using the platform, both Professional and Patient, accept that Livheal may use cookies for these purposes or others, as described in the Privacy Policy. Cookies consist of small text files that are placed inside the computer, tablet or phone of the Professional and the Patient with their permission.
Our cookies have different functions:

  1. Cookies strictly necessary (essential)
  2. Allow navigation on the website and use of its applications, as well as allowing access to secure areas of the website. Without these cookies, the services you have requested cannot be provided. Some cookies are essential to access specific areas of our website.

  3. Analytical cookies
  4. These cookies are used to analyze how users use the website and monitor the performance it’s performance. This allows us to provide a high-quality experience by customizing our offer and quickly identifying and correcting any problems that arise. For example, we use performance cookies to find out what the most popular pages are, what method of connection between pages is more effective, or to determine why some pages are receiving error messages. These cookies are used only for the purpose of statistical creation and analysis, never collecting personal information in the process.

  5. Functionality cookies
  6. These keep the user preferences regarding the use of the website so that it is not necessary to configure the website for each new visit.

  7. Third-party cookies
  8. They measure the success of applications and the effectiveness of third-party advertising. They may also be used in order to customize a widget with the user data.

Cookies can be:

  1. Permanent cookies
  2. These remain stored, for a variable time, on the Internet browser of the devices you use to access it (PC, mobile and tablet), and they are used whenever the user makes a new visit to the website. They are typically used for direct navigation according to the user's interests, allowing us to provide more customized service.

  3. Session cookies
  4. These are temporary and remain stored on your web browser until you exit the website. The information obtained allows us to identify problems and provide a better browsing experience.

How can you manage cookies?
As previously explained, cookies help you to get the most out of our site.
The vast majority of Internet browsers allow the user to accept, decline or delete cookies, in particular by selecting the appropriate settings in the software itself. This way, after authorizing the use of cookies, you can disable some or all of our cookies.

Notifications

Professionals and Patients agree to receive communications from Livheal, including notifications related to the Livheal service, software, and mobile application as well as communications regarding any changes to these Terms of Use and/or the Privacy Policy, among other communications, to the mailbox associated with your registration or by any other form of communication that we may deem relevant.

Safety and information quality

It is our goal to assure the quality and integrity of the information provided by Livheal professionals and patients. With this in mind, we have implemented the necessary measures, both technologically and organizationally, in order to keep information safe, accurate, updated and complete. For more information, please see our Privacy Policy.

Hyperlinks

The mobile and web applications may contain links to other applications or sites on which Livheal has no control. The inclusion of links to other applications or sites is of pure informational content, being Livheal entirely alien to their content, services and/or products offered and cannot be held liable, in this regard, of any responsibility.

Partial invalidity

If any provision of the Terms of Use is held invalid or unenforceable, for any reason or to any extent, such invalidity or unenforceability will not affect, in any way, or render invalid or unenforceable the remaining provisions of the Terms of Use and the application of that provision shall be enforced in the extent permitted by law.

Processors

By accepting these Terms and Conditions of Use, the Professional expressly agrees and understands that the processing of personal data might be carried out on behalf of Livheal by other processors for the purposes and functions described in these Terms of Use and the Privacy Policy, moreover reserving itself the right to increase the number of processors in order to perform these or other functions or to substitute any existing processors. The Professional gives, furthermore, general authorization to KNOW YOUR YOGA to engage other processors.

The contractual relationship between KNOW YOUR YOGA and the Professional

For the purposes of the General Data Protection Regulation, Livheal shall be considered as being the “processor” and the Professional “controller”. Thus, in the scope of this contractual relationship, in addition to the Terms set forth above, it is determined that Livheal:

  • processes the personal data only on documented instructions from the controller, namely, by entering the data onto the Livheal software;
  • Does not process personal data of its users outside the Union. However, it may resort to processors who do, and, in those cases, we are given all the guarantees that the level of protection of natural persons is not compromised;
  • ensures that the persons authorized by Livheal to process the personal data have committed themselves to confidentiality or are under an appropriate statutory obligation of confidentiality;
  • undertakes to inform the Professional whenever it makes use of new processors, if applicable, as defined under the "Processors" section of these Terms of Use;
  • assists the Professional by implementing appropriate technical and organizational measures, insofar as this is possible, for the fulfillment of the Professional's obligation to respond to requests for exercising the data subject's rights as well as other obligations pursuant to the Regulation;
  • at the choice of the Professional, deletes or returns all the personal data to the Professional after the end of the provision of services concerning the processing, and deletes existing copies, after the storage period ends and in terms of the Regulation;
  • Makes available to the Professional all the information necessary to demonstrate compliance with its obligations, insofar as this is possible and legally enforceable.

Pricing

All the products/services listed on the Site will be sold at MRP unless otherwise specified. The prices mentioned at the time of ordering will be the prices charged on the date of the delivery. Although prices of most of the products do not fluctuate on a daily basis.

Cancellation by Site/Customer

You as a customer can cancel your subscription within 15 days from the date of subscription by calling our customer service. In such a case we will refund any payments already made by you for the subscription. If we suspect any fraudulent transaction by any customer or any transaction which defies the terms & conditions of using the website, we at our sole discretion could cancel such subscription. We will maintain a negative list of all fraudulent transactions and customers and would deny access to them or cancel any subscription placed by them.

Refund of additional after launch services :

  • Monthly rental services (CRM) : non-refundable, the service will be stopped after the completion of the justified time period.
  • Growth and promotional services : non-refundable.

Payment Gateway

  • Livheal has the right to collect money on behalf of the Professional
  • The money will be transferred to the Professional within 5-7 working days from the date of receipt of payment
  • Livheal charges a flat rate commission for accepting payments which are as follows:


Payment Methods Price
Debit Cards 2%
Credit Cards 2%
Net-banking 2%
UPI 2%
Mobile Wallets 2%
AMEX & International Cards 3%
EMI 3%