Our Privacy Policy

We care for your privacy and we want to share everything we do with your personal data with you. Throughout LIVHEAL's Privacy Policy, you will be able to check what rights you have at your disposal, what data we treat and with whom we share it, the period for which the personal data will be stored, and much more.

We made sure that this Policy is as transparent, clear and concise as possible. You must read it carefully and calmly since the privacy we guarantee is only as complete as your knowledge of it.

We also recommend the full reading of Regulation 2016/679 of the European Parliament and the Council, also known as the General Data Protection Regulation (hereinafter GDPR), where you can learn more about privacy and personal data protection.

Who are we?

Livheal is an incredible platform which enables communication between certified health experts and people who are suffering from lifestyle problems for evaluating different fitness and health options for them. It aims to create a marketplace for various health experts and the general public to connect them for eliminating and dealing with lifestyle problems.

Liveheal allows Dietitians, Nutritionist, Fitness trainers, Yoga trainers, Mental counselors and other Health experts to make their online presence by setting up their virtual clinic on this platform and make them able to provide online consultancy across the world without any physical presence. But hold on! Livheal does not promise to provide clients, which means we help our professional health experts to improve their market value and offer them an opportunity to extend their services to national and international patients in an effective way.

In addition to these functionalities, the most distinctive feature of the service relates to the fact that it acts as an one-stop healthcare portal. It unifies all the fitness, yoga, mental and nutrition experts to help you strengthen your body and mind. We focus on your overall health development by providing you guidance from certified healthcare experts.

Scope of this Privacy Policy

This Privacy Policy applies to all users of the website Livheal.com and its subdomains, whether or not they register, to all users of the mobile and web application, from the moment they install it on their device mobile, to all users of the platform who register for the trial period as well as for all those who actually contract our services after the trial period ends.

The application of this Privacy Policy is irrelevant to the territorial scope, applying to all users from the moment they open our website or our mobile application, no matter where they are located.

The use of the services provided by Livheal is conditioned by accepting the Terms and Conditions of Use and the reading of this Policy. If you do not agree to these stipulations, please do not use our services.

What data do we collect?

The collection and processing of data are fundamental to the operation of Livheal. It's based on the data that our project is built on and it's that informational core that allows us to provide you with a service in the area of your overall health and fitness. We have reviewed and limited the data collection and the period of retention of the data to the minimum necessary.

There are various sets of information and data that we collect and process. To simplify, we’ll be dividing those sets of information into three large groups: Professionals, Patients and Secretaries.

Professionals’ data

  • Data required from the Professional upon registration: all the data entered by the Professional when registering on the platform is stored and processed. This registry allows us to identify the Professional and give him access to the reserved area of query management as well as connect him to the patients that he adds. In addition, this is the data we deem indispensable, together with the billing data, so that the contractual relationship between Livheal and the Professional is carried out regularly. The data we require when registering is: the full name, the name of the primary place of work, the gender, country of residence, email and, of course, a password. In addition to these, all data voluntarily inserted by the Professionals during their use of the software is processed.
  • Payment data: the payment data of your monthly payments is also processed by Livheal, although a processor is used for this purpose. Only then can we debit the amounts associated with your chosen monthly payment. The data required for this purpose is: a credit or debit card number, expiration date and a security code.
  • Billing data: to comply with our tax obligations, we must ask you for billing information such as: name, tax number, address, city, postal code and country.
  • Automatically collected data: in addition to the data mentioned above, we also automatically collect, through cookies and other methods and services. A set of data that allows us to know precisely how you use the platform, the country, the date and the time of the login, among other information. In addition to this information, we also collected other data such as the I.P. address, the browser you use to access and its version, the language, your device operating system, among others. We would like to emphasize that this type of data collection is mainly intended to facilitate the assistance of our team whenever you need our support. It’s the collection of these groups of information that allows the quick resolution of problems on our platforms; without it, we wouldn’t be able to guarantee the normal operation of our service and its maintenance. For more information, please check our section on how we disclose and share data with third parties (sub-processors) and our cookie policy.

Patients’ data

Patients’ data is directly collected, for the most part, by the Professional. He is the controller and mainly responsible for processing the patients’ personal data. Besides a minimum set of legally required measures, Livheal is not responsible for providing the information and guarantees imposed by the GDPR on the Professionals regarding their relationship with the Patient.

A series of personal data might be requested by the Professional from the Patient or recorded by observation, which may range from “simple” personal data categories (such as: billing data, user identification number, among others, such as name complete, address, cell phone, and many more) to data considered as “special” (examples of this type of data include race, personal and social history, clinical history, food history, body measurements, among other information).

Livheal only treats Patient data as it is entered by the Professional or directly through the mobile and web application. The use of the mobile or web application is intended for use by patients and is, of course, optional and, in cases where it is used, we collect the following data:

  • Data entered by the patient: all the data entered by the Patient, be it when logging in into the mobile or web application or posteriorly, is stored and processed. It’s this set of data that allows us to identify the Patient, to give him access to their reserved area of service, to link them correctly with the Professional who advised them and to give them access to their plans. Examples of such data include login credentials, but also other data such as the amount of water ingested, weight, and other information.
  • Location data: with the use of the mobile/web application, we may access information contained in the GPS of your mobile device. However, this operation is optional and must always be firstly consented to by the user.
  • Local files, notifications and other data: on certain occasions, the mobile/web application may access, with the Patient prior consent and by their order, local files or information stored in other applications. All these operations are optional, serving only as a way of encouraging and enhancing the usefulness of the service we provide. Get to know some of the features of our application:
  • Notifications: for the patient's convenience, the Livheal application will send notifications about their food plans, amount of water intake, messages and appointments. These notifications are updated daily automatically. This feature can be disabled at any time in the application settings.
  • Camera and Gallery: at the Patient’s request, the application can access the camera and the image gallery of the mobile device, allowing the Patient to take pictures and send them through the message to their Professional or send images already stored in the gallery.
  • Automatically collected data: in addition to the data mentioned above, we also automatically collect, through cookies and other methods and services, a set of data that allows us to know precisely how you use the platform, the country, the date and time of the login, among other information. In addition to this information, we also collected other data such as the I.P. address, the browser you use to access and its version, the language, your device operating system, among others. We would like to emphasize that this type of data collection is mainly intended to facilitate the work of our team whenever you need our support. It’s collecting these groups of information that allows the quick resolution of problems on our platforms. Without it, we wouldn’t guarantee the normal operation of our service and its maintenance. For more information, please check our section on how we disclose and share data with third parties (sub-processors) and our cookie policy.

Secretaries’ data

Like the Patients’ data, the Secretaries’ data is also directly collected, for the most part, by the Professional. He is the controller and mainly responsible for the processing of the Secretaries' personal data. He may lack consent in the context of their contractual relations to which Livheal is unrelated.

However, when using the platform, and in addition to the treatment performed on the data entered directly by the Professional, Livheal also collects some data which was already listed in relation to the Professional as "Automatically collected data", and so, we ask you to check this section.

Purposes of the processing

We use the data we collect for a series of purposes that we want to make known. Those purposes may be based on a legal obligation, the legitimate interests of Livheal, the performance of the contract or consent, depending on the case.

  • Provision of our service: we use the vast majority of the data entered, either by Professionals or Patients, so that we can provide our service as efficiently as possible within the contractual relationship established between Livheal and the Professional.
  • Maintenance and improvement of services: we conduct behavioural analysis of the use made by the Professionals and by the Patients of the website and the mobile application. It is fundamentally this type of analysis that allows us to determine the usefulness of certain functionalities and change or correct them depending on the result. In addition, we may use your non-anonymized data in the context of the communication of a bug or error in the software by the user and always with the purpose of solving it. We can also, for example, at the request of the user, copy data between accounts.
  • Customer support: it is essential for the quality of our service that we can answer efficiently all the questions you ask us, using for that purpose any personal data that we deem necessary for the contact and resolution of the question that may arise, which may be, depending on the case, your full name, your email, your mobile phone number or your address, among other information. In addition to this data and with the same purpose, we may collect usage statistics of our platforms.
  • Notifications: for the patient's convenience, the Livheal application will send notifications about their food plans, amount of water intake, messages and appointments. These notifications are updated daily automatically. This feature can be disabled at any time in the application settings.
  • Billing: it would be impossible for us to comply with our legal and tax obligations if we did not address the processing of some billing information. It is only for this purpose that we collect, at the time of payment, personal data such as the tax identification number, among others already listed above.
  • Legal matters: we may use your personal data to comply with court orders and tax and administrative inspections, among other legal requirements. In the eventuality of a court order, all personal data, be it from a simple or special category, of the Professionals’ or Patients’ maybe, if our legal team agrees with the legal basis of the warrant, made available in full to the administrative or judicial authority in question.
  • Marketing: We may use your data to send you email, notifications, text messages and postal mail. We will never do it, however, without your express authorization and you can freely choose not to subscribe and continue enjoying the rest of our services. In order to provide you with a tailor-made experience, the processing of such communications may be subject to automated individual decision-making, including profiling.
  • Security and contractual purposes: we use your data to perform behavior analysis in order to prevent or address suspicious or fraudulent conducts and to ensure that the contractual relationship between Livheal and the Professional is timely met.

Data retention period

Personal data may be retained for different periods of time depending on its legal relevance or the duration of the contractual relationship.

Subprocessors

Some of your personal data may be processed by third parties who are not part of our services. We have limited these operations to the bare minimum we need to continue to operate efficiently. To know more about our sub processors, contact us at support@KNOWYOURFIT.in.

  • Analysis of the use of software: we resort to applications in order to analyze the use of our software, such as Google Analytics.
  • Payment Details: payment data is fully processed by external payment services such as PayPal, Paytm, or Razor.
  • Email marketing: our newsletters and contacts are sent, managed and processed by third parties specialized in mass mailing and advertising campaigns such as CRM-Bitrix.
  • Advertising: we use analysis tools for marketing and advertising purposes.
  • Support: we use external applications to provide support, for example, through chat.
  • Data storage and processing: storage, processing and backup of your personal data is carried out securely in hosting and computing companies located mainly in AWSC.
  • Audits and maintenance: your data might be accessed within the scope of independent quality control and security audits of our services. All audits are subject to confidentiality and are closely monitored by the Livheal. In addition, we use external software that helps us detect errors and debug the software.
  • Other processors and services: in addition to the services listed above, we may interconnect with social networks like LinkedIn, Twitter, Bing and other services like Outlook, Google Fit, among others.

Professionals’ rights

We want to ensure that your rights are fully respected. In those situations where the automatic mechanisms already implemented do not allow us to guarantee these rights fully, you can contact us through support@KNOWYOURFIT.in.

  • Right of access: the data subject has the right to access the information concerning him, namely the purposes of the processing, the categories of personal data processed, and other information. You are already able to access most of this information in your profile area instantly.
  • Right to rectification: the data subject has the right to obtain correction of inaccurate or incomplete personal data. It is compatible with the purposes of the processing, the right to rectify it. You are already able to correct and rectify most of your personal data in your profile area.
  • Right to erasure (“right to be forgotten”): the data subject has the right to obtain the erasure of personal data concerning him without undue delay. Starting from this request, the countdown for the total and definitive deletion of the data of all the servers begins.
  • Right to restriction of processing and right to object:these rights may be exercised, if applicable, by reaching us through the contacts provided above.
  • Right to data portability: the data subject has the right to receive, in a reusable digital format, all information concerning him, which he has provided to Livheal.

Security

The security of your data and the services we provide are one of our highest priorities. As such, we regularly review our platforms and servers to ensure that all measures are being taken to mitigate security risks, using the most current encryption, surveillance and auditing techniques. These measures may only reflect on our servers or, otherwise, have an immediate impact on our platforms, such as increased password complexity, new SSL certificates, two-step verification, and more.

Changes and amendments to this Privacy Policy

Livheal’s Privacy Policy is subject to constant and periodic review. As a result of legal developments, recommendations issued by the control authorities, or changes to our business model, among others, we may have to amend this Policy. We recommend that you visit this page regularly and keep up with the latest updates. We will notify you whenever we make substantial changes to this Policy that might jeopardize your rights.

Contacts

If at the end of this reading you still have doubts or to exercise your rights, please contact us to:

Livheal
Privacy department
Support@KNOWYOURFIT.in
or walk-in
991, Sector 43, Near Golf Course Road, Gurgaon, Haryana, 122001
1800-889-0657