We made sure that this Policy is as transparent, clear and concise as possible. You must read it carefully and calmly since the privacy we guarantee is only as complete as your knowledge of it.
We also recommend the full reading of Regulation 2016/679 of the European Parliament and the Council, also known as the General Data Protection Regulation (hereinafter GDPR), where you can learn more about privacy and personal data protection.
Livheal is an incredible platform which enables communication between certified health experts and people who are suffering from lifestyle problems for evaluating different fitness and health options for them. It aims to create a marketplace for various health experts and the general public to connect them for eliminating and dealing with lifestyle problems.
Liveheal allows Dietitians, Nutritionist, Fitness trainers, Yoga trainers, Mental counselors and other Health experts to make their online presence by setting up their virtual clinic on this platform and make them able to provide online consultancy across the world without any physical presence. But hold on! Livheal does not promise to provide clients, which means we help our professional health experts to improve their market value and offer them an opportunity to extend their services to national and international patients in an effective way.
In addition to these functionalities, the most distinctive feature of the service relates to the fact that it acts as an one-stop healthcare portal. It unifies all the fitness, yoga, mental and nutrition experts to help you strengthen your body and mind. We focus on your overall health development by providing you guidance from certified healthcare experts.
The use of the services provided by Livheal is conditioned by accepting the Terms and Conditions of Use and the reading of this Policy. If you do not agree to these stipulations, please do not use our services.
The collection and processing of data are fundamental to the operation of Livheal. It's based on the data that our project is built on and it's that informational core that allows us to provide you with a service in the area of your overall health and fitness. We have reviewed and limited the data collection and the period of retention of the data to the minimum necessary.
There are various sets of information and data that we collect and process. To simplify, we’ll be dividing those sets of information into three large groups: Professionals, Patients and Secretaries.
Patients’ data is directly collected, for the most part, by the Professional. He is the controller and mainly responsible for processing the patients’ personal data. Besides a minimum set of legally required measures, Livheal is not responsible for providing the information and guarantees imposed by the GDPR on the Professionals regarding their relationship with the Patient.
A series of personal data might be requested by the Professional from the Patient or recorded by observation, which may range from “simple” personal data categories (such as: billing data, user identification number, among others, such as name complete, address, cell phone, and many more) to data considered as “special” (examples of this type of data include race, personal and social history, clinical history, food history, body measurements, among other information).
Livheal only treats Patient data as it is entered by the Professional or directly through the mobile and web application. The use of the mobile or web application is intended for use by patients and is, of course, optional and, in cases where it is used, we collect the following data:
Like the Patients’ data, the Secretaries’ data is also directly collected, for the most part, by the Professional. He is the controller and mainly responsible for the processing of the Secretaries' personal data. He may lack consent in the context of their contractual relations to which Livheal is unrelated.
However, when using the platform, and in addition to the treatment performed on the data entered directly by the Professional, Livheal also collects some data which was already listed in relation to the Professional as "Automatically collected data", and so, we ask you to check this section.
We use the data we collect for a series of purposes that we want to make known. Those purposes may be based on a legal obligation, the legitimate interests of Livheal, the performance of the contract or consent, depending on the case.
Personal data may be retained for different periods of time depending on its legal relevance or the duration of the contractual relationship.
Some of your personal data may be processed by third parties who are not part of our services. We have limited these operations to the bare minimum we need to continue to operate efficiently. To know more about our sub processors, contact us at support@KNOWYOURFIT.in.
We want to ensure that your rights are fully respected. In those situations where the automatic mechanisms already implemented do not allow us to guarantee these rights fully, you can contact us through support@KNOWYOURFIT.in.
The security of your data and the services we provide are one of our highest priorities. As such, we regularly review our platforms and servers to ensure that all measures are being taken to mitigate security risks, using the most current encryption, surveillance and auditing techniques. These measures may only reflect on our servers or, otherwise, have an immediate impact on our platforms, such as increased password complexity, new SSL certificates, two-step verification, and more.
If at the end of this reading you still have doubts or to exercise your rights, please contact us to:
991, Sector 43, Near Golf Course Road, Gurgaon, Haryana, 122001